Refund & Cancellation Policy

Cancelling an order

• You can cancel any order before it ships. Email tboxcbe@gmail.com with your order number. We cancel it and refund the full amount.
• Once an order has shipped it can no longer be cancelled. You can return it after delivery as described below.
• Custom-printed orders can be cancelled only before printing starts, usually within a few hours of ordering.
• We may cancel an order ourselves if an item goes out of stock or a custom design breaks our content rules. You get a full refund.

Returns and exchanges

• You have 7 days from delivery to request a return or a size exchange on ready-made tees.
• Items must be unworn, unwashed, with tags on and in the original packaging.
• Custom-printed tees are made only for you and cannot be returned or exchanged, unless they arrive damaged, defective or wrongly printed.
• To start a return or exchange, email tboxcbe@gmail.com with your order number and the reason. We will arrange a pickup.

Damaged or wrong items

If your order arrives damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number and photos. We will replace it or refund it in full, at no cost to you.

Refunds

• Refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay.
• We start the refund within 2 working days of cancelling your order, or of receiving and checking the returned item.
• The money reaches your account within 5 to 7 working days after that, depending on your bank.
• Delivery charges are refunded when the return is because of our mistake (damaged, defective or wrong item).

Contact

Email tboxcbe@gmail.com with any question about cancellations, returns or refunds.